Does Jackson Catnapper make good quality furniture?
I’m looking for a reclining sofa.
Is Jackson Catnapper a good brand?
How is their furniture constructed?
Answer:
Catnapper is the brand name for reclining furniture made by Jackson Furniture Industries.
Stationary upholstery is sold under the Jackson brand.
The company has over 1500 employees and 1 million sq. ft. of manufacturing space in 6 different facilities, located in Tennessee, Mississippi, Texas, and Florida.
Catnapper offers a wide range of features and options.
Jackson and Catnapper’s specifications look very promising on their website.
One of the best features is the “Comfort Coil” cushions, available on most of its models.
I usually consider coil spring seat cushions to be an upgrade over the standard 1.8 density foam.
Very few of Jackson Catnapper’s low and mid-priced competitors have offered coil spring seat construction, probably because of the extra cost.
Jackson Catnapper has a large number of negative reviews.
All mass produced reclining furniture brands generate large numbers of negative reviews.
Larger items (sofas and sectionals) are very heavy. They are easily damaged during shipping or when moved within the home.
Large reclining sectionals and sofas are more likely to receive complaints and negative reviews than smaller items like recliner chairs.
Apparently, as of 2023, Jackson Catnapper is still offering bonded leather as a fabric option.
Bonded leather is possibly the single largest source of complaints in the entire furniture industry since it was first introduced in 2010.
Since that time, there have been well over 100,000 complaints about “peeling” bonded leather. (I know of individual retail chains that have received over 1000 bonded leather complaints in a single year.)
If you are interested in why retailers (and their suppliers) have accepted this huge problem for so long, check out my article, Why Do Furniture Companies Sell Bonded Leather After Knowing That It Peels?
Beginning a couple of years ago, many of Catnapper’s competitors began switching to 100% synthetic composite faux leathers that combine polyester and polyurethane.
The new composite faux leathers are indistinguishable from bonded leather in look and feel – and they don’t peel!
100% synthetic faux leathers are highly durable and usually last 10+ years.
You can check out Jackson Catnapper customer reviews at:
Catnapper offers both power and manual reclining mechanisms.
Most people currently purchase powered reclining furniture. That percentage is growing.
Many brands no longer sell manual mechanisms.
When manual mechanisms break down, it is usually possible to get replacement parts, even after 10 years.
When power mechanisms break down, replacement parts are frequently unavailable after 5 years.
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They waited 13+ weeks and shipped me defective chairs, because they are clowns. They aren’t a furniture company. They are a scam that sells overpriced garbage, fails to deliver on any promises, doesn’t reply to webforms, doesn’t have a phone number to call, etc.
They are a clownshow and *anyone* that purchases furniture from them should expect issues, hassles and garbage, throughout the entire experience.
Source: my experience with these idiots.
You aren’t the only person with similar comments about Jackson Catnapper. But they are a big company and have been around for a long time.
If you can let me know what type of furniture you’re looking for, and your budget, I can recommend something that will work better for you.
This is garbage.
Things happen. Sometimes a chair isn’t perfect. How the company handles this is telling.
There is currently no way to contact Jackson Catnapper. There is a form, but no one ever replies. I know, I’ve sent 3, so far.
Shipping times are created in fantasyland. I’ve been waiting 10+ weeks and counting, and have been told 3 times “it’s on the way”.
The latest update from the furniture store, per the sales rep @ JAckson (I’ve seen the email), is, not only is it not “shipped”, it’s been
“waiting on parts” for 2+ months.
Compensation offered from Catnapper: Zero.
Ron,
Many retailers and furniture brands are very poor at handling customer complaints. The entire procedure is cumbersome. There is no financial incentive for either the store or factory to perform.
Overworked customer service personnel are well aware that if a service request is ignored, there is a 50% chance the customer will simply give up and won’t try again.
They cannot ignore your request if it is documented in writing with their name, title, and the date and time that you contacted them.
Every step you take to resolve your problem must be documented in writing.
Sending emails to a general email address without the name and title of the person who has received your message may not accomplish anything.
Unless you can document what you’ve already done, nothing will move forward.
If you’d like, I can see whether it is possible for me to expedite some action on your behalf.
To do this, I need some information from you.
1) What is the problem?
2) What is the order number and the item model number? A copy of the order would be best, if available.
3) Where and when was it purchased? (Most manufacturers require customers to first contact the retailer if the product is still under warranty.)
4) Is the product under warranty?
5) Do you have any written correspondence that shows what actions you have taken so far, and what has been told to you?