Do people really buy furniture online?

by | Jul 28, 2017 | Buying Furniture Online, Furniture FAQs, Furniture History | 0 comments

The answer to this question can be found in the April 13, 2016 Economic Roundup published by Furniture Today.

This is the leading publication for the furniture industry. I have re-printed it below:

The Internet. Much discussed, decried and denied, it is now an intrinsic part of consumers’ furniture purchase path.

By any and every metric the influence of the Internet grows daily and paralleling that growth is the integration of smartphones into consumer lifestyles.

In 2010, only 5% of consumers used a smartphone to shop for furniture online, according to usage patterns of Premiere online marketing solutions and website design for furniture retailers’s furniture store retailers.

As of 2015, that number had reached 52% of shoppers, and it’s only going to continue trending upward.

Online research is an integral part of consumers’ shopping journey with 76% of upholstery buyers, 69% of case goods buyers and 71% of area rug buyers saying they conduct research online.

Even when looking at products consumers say they would NEVER buy online, the Internet’s pervasiveness is evident.

For example, 45% say they would never buy upholstery online and the reasons seem obvious – size, shipping costs, the ability to test comfort-but the flip side is more than half (55%) are not of that opinion.

In case goods it’s only 21% of consumers who would “never” buy online; in area rugs 12%, wall décor 9%, lamps and lighting 7%.

You get the idea. This is not to say that brick and mortar is dead, instead it’s to say that the Internet must be a part of any brick and mortar success strategy.

Bill McLoughlin
Editor in Chief, Furniture Today

Know someone who might be interested in this post? Please like and share this post with them. If you have questions or comments please leave them below.

Jeff Frank

Jeff Frank

Furniture Consultant

Jeff Frank is a 45 year  furniture industry veteran. He created this blog to provide detailed facts, inside information & advice for furniture shoppers. 




 Shopping for furniture can be complex and frustrating. Salespeople have limited knowledge & experience about the products they sell. If you’re looking for real answers before spending hundreds or thousands of dollars, check out our furniture buyer consulting.


Submit a Comment

Your email address will not be published.