The “no return” policy is probably based on state regulations that forbid the resale of “used” bedding.
If the mattress has already been shipped, then the Mattress company has already incurred costs.
- They may permit you to return the mattress if it is unused and if you are willing to reimburse them for the shipping costs (both ways.)
- They may also require an additional restocking charge.
There is probably no legal obligation for them to do this, but if you make a friendly request, they may be willing to help.
I am not qualified to offer legal advice, but if I was in your position I would check to see whether there was any written documentation, that you relied on prior to the sale, that contradicts the “no return” policy stated on the receipt.
Know someone who might be interested in this post? Please like and share this post with them. If you have questions or comments please leave them below.