How Good Is the Quality of West Elm Furniture?

by | Jun 12, 2021 | Ask the Expert, Furniture Brands | 0 comments

Question

Is West Elm furniture good quality?

Norma

Answer

West Elm basically sells modern furniture that appeals to customers based on style and price. Construction quality, durability and customer service seem to be low on their list of priorities. Most of their furniture is imported.

You should do a Google check for independent reviews and complaints before purchasing any expensive consumer item.

Here are a few independent review sites for West Elm:

Trust Pilot 

Consumer Affairs

Yelp (Yelp does local reviews. This sample is for a randomly selected West Elm store. You should be able to check Yelp for your local store.)

ResellerRatings.com

Vox

Watch out for company owned review sites. They have the option to remove or edit unfavorable comments. West Elm also has a lot of paid reviews and blog articles. (The reviewer is paid either a flat fee or a commission based on how many website views originate with their article.)

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Jeff Frank

Jeff Frank

Furniture Consultant

Jeff Frank is a 45 year  furniture industry veteran. He created this blog to provide detailed facts, inside information & advice for furniture shoppers. 

 

 

 

 Shopping for furniture can be complex and frustrating. Salespeople have limited knowledge & experience about the products they sell. If you’re looking for real answers before spending hundreds or thousands of dollars, check out our furniture buyer consulting.

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