Question:

What is the quality of Bassett furniture?

June 6, 2020 (Revised 4-23-2022)

Answer:

Bassett is at the very middle of mid-range quality furniture.

Bassett was once one of the largest U.S. furniture manufacturers. That is no longer the case.

80% of Bassett Furniture is currently made in the U.S.

The company’s better quality products are made in North Carolina.

Promotional products are made in Texas.

Some furniture may still be made in Virginia.

Bassett has two different upholstered furniture lines.

The BenchMade collection is custom-built and is of high end quality. It can be expected to last 10+ years.

Bassett’s regular upholstery is mass produced, with an average lifespan that is about half of its custom-built furniture.

The most important single component that will determine how long your Bassett sofa will last is the cushions.

Spend the extra money to get the highest quality cushions available.

These may have higher density foam or coil spring construction.

Bassett’s standard cushion has a 5 1/2″ thick 1.8 density foam core with a polyester fiber wrapping.

It has an average lifespan of 5 – 7 years for most people, getting softer and softer as it loses its resiliency (and comfort) over that time period.

Get the Upgraded Spring Down cushions. It is well worth the additional cost.

The Spring Down cushions should last more than twice as long as the standard cushions.

Good quality spring down cushions have a 15+ year lifespan for average size people.

Spring down cushions are usually softer than foam when new.

5 years after purchase, the Spring down cushions will be firmer than the foam cushions.

Firmness (and comfort) should remain constant for 15+ years.

If cleanability is a concern, check out high performance fabrics.

These have built-in permanent stain resistance technology.

Leading high performance fabric brands include Crypton, Sunbrella, Revolution and LiveSmart.

Almost every large furniture brand is available with at least one of these high performance fabric lines.

Other high performance fabric brands are also available.

Below are a couple of independent review sites with unedited reviews about Bassett.

Independent reviews (that cannot be edited or deleted by the store) of good quality furniture brands, including high end brands, get about 75% – 80% negative reviews (an average rating of 2.0 – 2.5 stars.)

The truly bad companies will have independent reviews that are over 90% negative.

People are far more likely to write a review when something goes wrong than if everything is OK.

When reading negative reviews from the past two years, ignore complaints about late deliveries.

That has been an industry-wide issue since the beginning of the Pandemic and is still not fully resolved.

Consumer Affairs

PissedConsumer.com (This site has mostly negative reviews for every company it lists.

Bassett’s own review site has a 4.6 average from over 20,000 customer reviews.

Retailers solicit reviews from recent customers who experienced no problems with delivery and are happy with their new furniture.

Stores have the ability to edit or delete reviews they don’t like.

Reviews from customers who have used their furniture for a year or more should be given more weight than reviews from customers whose furniture has just been delivered. 

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Jeff Frank

Jeff Frank

Furniture Consultant

Jeff Frank is a 45 year  furniture industry veteran. He created this blog to provide detailed facts, inside information & advice for furniture shoppers. 

 

 

 

 Shopping for furniture can be complex and frustrating. Salespeople have limited knowledge & experience about the products they sell. If you’re looking for real answers before spending hundreds or thousands of dollars, check out our furniture buyer consulting.

4 Comments

  1. E

    The information in this article is false; Bassett only has select collections that come from overseas; 80% of their product is still made in the United States.

    Also – the cushion ratios are also incorrect. This is old information.

    ALSO FALSE: “Keep in mind they are allowed to edit or delete any reviews they don’t like.”

    This article is almost libel and slander considering all the false information.

    Reply
    • Jeff Frank

      Thank you for your comments & corrections. The article was written a while ago. It has now been updated.
      Please let me know whether there are additional corrections that still need to be made.

      I stand by my statement that furniture retailers (and manufacturers) control reviews on their own websites. Whether or not, they delete or edit any of the reviews, they do have the power to do so. Many furniture companies take advantage of that power.

  2. Nancy Horton

    I bought a sofa and matching love seat. When they delivered the , the large sofa was damaged. I bought
    the furniture from Bonds Furniture in Greer SC. They got us a new sofa, they were geat. We didn’t use the love seat until recently. My son sat on the love seat and we heard something cracked. I called Chris at the store and guess what the store is out of business. Is there any way you can help up with this problem. I tried to contact Chris, but he did not answer me

    Reply
    • Jeff Frank

      Bonds Furniture is a chain. If your local store went out of business, but not the entire company, other Bond Furniture stores should honor your warranty.

      If the entire chain is out of business and if the loveseat brand was imported or unknown, you may be out of luck. If it is a U.S. brand, you can contact the manufacturer and let them know your situation. Bonds sells a lot of Ashley Furniture. If that is the brand you have, they should be able to help you.

      Another possibility is to examine your warranty. The warranty may not be through Bonds, but through a 3rd party company that Bonds contracted with. If you purchased an Extended warranty, it is definitely through a 3rd party. If that is the case, your warranty should still be in effect.

      In any case, you should have the loveseat examined. If there is damage, the repair person may be able to reinforce it before the damage gets worse.

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