What is the quality of Bassett furniture?
June 6, 2020 (Revised 1-26-2023)
Bassett’s mass produced, imported upholstered furniture is at the very middle of mid-range quality furniture.
Bassett’s American-made custom-built collections are higher quality and more expensive.
Bassett was once one of the largest U.S. furniture manufacturers. That is no longer the case.
Bassett Furniture currently manufactures its custom-made upholstered furniture lines in North Carolina.
The company’s mass produced furniture is currently made in Thailand.
Bassett has two different custom-built upholstered furniture lines.
Both are made in Newton, North Carolina.
The BenchMade collection consists of reclining sofas and chairs with high legs that appear almost indistinguishable from non-motion living room furniture.
The Club collection has two very different segments:
One of these is custom-built high quality reclining furniture (but no high leg styles) with zero gravity mechanisms, made in North Carolina.
Bassett’s American Made custom-built BenchMade and Club collections are available with All-leather. All models are powered.
Bassett’s other Club level upholstery segment is mass produced in Thailand.
Bassett’s imported upholstery is mass produced, with an average lifespan that is about half of its custom-built furniture.
Bassett’s imported Club Level reclining furniture uses Leather Match – genuine top grain corrected leather on the seats, inside arms, and inside backs. Everywhere else is 100% synthetic faux leathers.
Note – the Bassett website makes it difficult for non-professionals to distinguish between its American-made custom-built furniture and models that are mass produced in Thailand.
Also, Bassett’s website identifies its leather match upholstery as “Genuine top grain leathers.” It does not mention “leather match” anywhere.
I guessed that this was leather match based on the pricing. This guess was confirmed by checking Bassett’s retailer websites, which identify the material as “leather match.”
The most important single component that will determine how long your Bassett sofa will last is the cushions.
When possible, spend the extra money to get the highest quality cushions available.
These may have higher density foam or coil spring construction.
Bassett’s standard cushions have a 5 1/2″ thick 1.8 density foam core with a polyester fiber wrapping.
It has an average lifespan of 3 – 5 years for most people. It begins to soften within one year, eventually losing its shape and resilience (ability to bounce back) after 3 – 5 years.
Bassett’s American made custom-built upholstery is available with better cushions.
The Club Level is available with 2.0 density foam only. The seats are non-removable.
The BenchMade line has removable seat cushions and a choice of 3 cushion options
If cleanability is a concern, check out high performance fabrics.
These have built-in permanent stain resistance technology.
Leading high performance fabric brands include Crypton, Sunbrella, Revolution and LiveSmart.
Almost every large furniture brand is available with at least one of these high performance fabric lines.
Other high performance fabric brands are also available.
Below are a couple of independent review sites with unedited reviews about Bassett.
Independent reviews (that cannot be edited or deleted by the store) usually get about 75% – 80% negative comments (an average rating of 2.0 – 2.5 stars)
The truly bad companies will have independent reviews that are over 90% negative.
Shoppers who write reviews when the furniture is new usually write positive reviews.
Many brands issue financial incentives to encourage early (positive) reviews.
Reviews written after living with the furniture for several months (or years) are far more likely to be negative.
Few people write reviews several months (or years) later when they have not experienced any problems.
When reading negative reviews from the past few (Pandemic) years, ignore complaints about late deliveries.
That was an industry-wide issue from 2020 through late 2022.
PissedConsumer.com (This site has mostly negative reviews for every company it lists.
Bassett’s own review site has a 4.6 average from over 20,000 customer reviews.
Retailers solicit reviews from recent customers who experienced no problems with delivery and are happy with their new furniture.
Stores have the ability to edit or delete reviews they don’t like.
Reviews from customers who have used their furniture for a year or more should be given more weight than reviews from customers whose furniture has just been delivered.
Know someone who might be interested in this post?
Please like and share this post with them.
If you have questions or comments please leave them below.