Which Canadian Couch is Best? Fuji vs. Cozey vs. Nook

by | Oct 30, 2022 | Ask the Expert, Brand comparisons, Furniture Warranties, Uncategorized | 0 comments

Question:

I live in Canada and have been looking at couches.

I have narrowed it down to 3:

Fuji Sectional from The Furniture Center

Cozey Couch

Nook Sectional

I am considering leather, but the cost is much higher.

Do you think that leather is worth the extra cost? Ryan 10-30-2022

Answer:

 These three brands are all mid-level quality that will last about 5 years.

Good leathers can last 20 years, but they won’t increase the overall lifespan of your couch. 

Your cushions will wear out long before the leather.

If the extra cost of the leather, spread over a 5 year expected lifespan, makes sense to you, go for it.

Of the 3 brands you asked about, I like one and would not recommend the other two.

I like the Fuji from the Furniture Center.

This appears to be a good quality sectional that should hold up for 5 – 7 years before the seat cushion cores will need replacement.

If you spend a few hundred dollars to replace the seat cushion cores, it should give you another 5 – 7 years of service.

These are good solid specifications for a mid-range quality couch or sectional, including:

Kiln-dried solid maple frame – This should last 10 – 20+ years.

No-sag sinuous wire springs – This is a cheap spring support foundation, but should last 10 – 20+ years.

2.0 density seat cushions – This is slightly better quality than the standard 1.8 density cushions found in most couches in this price range.

It should hold up for 5 – 7 years (about 2 years longer than 1.8 density cushions.)

Cushion cores can be replaced and should give you another 5 – 7 years of service.

Choice of 100+ fabrics with 100,000 double-rub count – Fabrics that exceed 30,000 double rubs are considered heavy-duty for residential use.

Fabrics with a 100,000 double rub count qualify as heavy-duty for commercial use.

Tufted back cushions – These back cushions should retain their shape and firmness far longer than the standard fiber filled back cushions normally found in this quality range.

I do not recommend the Cozey couch.

The website provides no specifications (which is not a good sign.)

But they do have a very informative picture of the construction, which indicates to me that this is probably not well made.

The frame looks like Pine.

Softwoods are far more liable to split or warp than a frame made of solid hardwood or hardwood plywood.

The foundation is sinuous wire – This is the standard, cheap but durable foundation usually found in this price range.

The seat cushions are mostly fiber fill, with only a thin foam core.

They may collapse within a year or two.

Fiberfill is much cheaper than foam and has almost no resilience.

I do not have enough information to recommend the Nook.

The Nook website gives limited information about specifications or the materials used.

The frames are described as “hardwood and Baltic Birch. 

Baltic Birch is a plywood sourced primarily from Russia.

Currently, it is extremely expensive due to import restrictions because of the Ukranian war. 

As a result, most manufacturers have been forced to substitute other materials.

Often, the substituted materials are less costly and not as strong.

The Nook styling looks like several other brands I have seen.

This styling is Mid-century Modern.

It is shipped unassembled in flat boxes.

On many of these similar styles, the most common complaint is that the back cushions lose their shape and firmness within a year (or less.)

This is because the back cushions are not “channeled.” 

Channeled back cushions are sewn in a way that separates the fiber into three different sections.

That prevents the fiber from moving around and clumping in one particular place. 

Some of the similar-looking sofa brands use Pine for their frame construction and webbing for their foundations. 

Although there are very good webbing foundations that can be found on high end furniture, in this price range webbing usually leads to sagging cushions within 5 years or less.

One problem I have with recommending Nook is that their warranty is extremely deceptive, even more deceptive than most furniture warranties.

Companies with this level of deception on a warranty are also likely to cheat on their specifications and provide furniture that is less well constructed than what is claimed. 

Nook’s home page states, in bold print, that its furniture is backed by a “Lifetime Warranty.” 

If you go to the FAQ section, the warranty is described as a “Limited Lifetime Warranty.”

If you are one of the few people who actually takes the time to look at warranty language, you will find this terminology in Nook’s Limited Lifetime Warranty:

“Normal Product Life” means the useful, normal and usual life of the product. It does not mean your lifespan or indefinite duration.”

The warranty also states that: 

The practical life of the product will be determined at the discretion of one of Customer Support, taking into account the following factors: The type of product. The nature of the use of the product. The problem of the product concerned. The age of the product. The way a product is used has a direct impact on wear such as the deterioration and discoloration of materials over time. 

The Customer Support agent may require information as to the nature of the use of the products and about the consumer in order to make an informed and fair decision prior to replacement of the part and/or module in question.” 

There is also a separate section of the warranty (on another page) titled: ” What does the warranty not cover?

The Nook limited warranty does not cover damages caused by misuse, abuse or by accident or negligence. Failure to observe care and maintenance instructions. Damage caused by rips, cuts or tears. Burns and abrasion. Normal wear and tear. Cosmetic damages (minor scratches, minimal surface deformations or discoloration) including natural fading of colours.  

I highlighted the section where it says the lifetime warranty does not cover “Normal wear and tear.”

It is “normal wear and tear” for seat cushions to wear out within 3 years or even sooner. 

It is “normal wear and tear” for the back cushions to lose their shape and resilience within one year. 

If there is any damage or wear to the furniture at all, it is going to be due to the way the furniture has been used (which voids the warranty) unless it spontaneously collapses when nobody is sitting on it.

Unless the furniture arrives at your home with damage incurred during shipment, the “lifetime warranty” will be void in almost all possible cases.

Although the Nook Warranty does not say anything about returning damaged parts for repair and replacement, there is a separate section on the website that does address this.

It is interesting to note that Nook’s sister company, Cozey, has a very simple and straightforward warranty.

If any part is damaged during the first 5 years after purchase, the customer simply sends the part back to the manufacturer and receives a replacement part.

Although the language of a warranty document may give a company the legal right to refuse a customer’s warranty claim, that does not mean the company will actually exercise that right.

Several high end furniture brands have no warranty at all, but are very helpful to customers who contact them with problems or complaints.

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Jeff Frank

Jeff Frank

Furniture Consultant

Jeff Frank is a 45 year  furniture industry veteran. He created this blog to provide detailed facts, inside information & advice for furniture shoppers. 

 

 

 

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