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Is Lovesac Good Quality? Is it Worth the High Price?

By Jeff Frank

Is Lovesac good quality?

Is it worth the very high price?

I’m thinking of buying a new Lovesac sofa with the embedded speaker system (about $5440 after tax and discounts).

But the Lovesac price makes me hesitate.

I understand the benefits of the Lovesac that makes it higher priced, and especially that the Lovesac has speakers, but I just don’t know if it’s ultimately worth the money. So difficult to decide.

Answer:

LoveSac is an ingenious design, with lots of bells and whistles.

But the furniture is not high quality despite the price.

From a purely price perspective, Lovesac definitely fits the “high end” furniture definition.

In my review article, 65 Bad, Better & Best Sofa Brand Reviews for 2023the high-end (Best) category is defined as including brands whose sofas are $3000 or higher (in fabric.)

A basic Lovesac 3 seat sofa (without electronics) is priced around $4000 ($3550 on sale.)

In my Best category, I review 20 different brands. Each gets numerical scores for quality and value.  

Most of the high end brands reviewed have scores of 7 or 8 for both quality and value. A minority of the brands score 9 or 10 for superior quality or value.

I rated Lovesac at 4 in quality and 2 in value.

These are the lowest scores out of the 20 high end brands.

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LovesacSactional
Lovesac is inferior quality and a poor value compared with other brands selling at similar prices.

Basically, Lovesac will not last as long as other brands in the same price range and is less comfortable

It is not built for long-term durability, and is not particularly comfortable after just a few years of use. (Larger size individuals or kids who like to jump on furniture will wear it out even faster.)

The vast majority of brands listed in the high-end section of my article will last 15+ years.

Achieving a 15+ year sofa lifespan requires high-quality cushions made with 2.5 density foam, Spring Down, or equivalent. Most of the high-end brands have optional cushion upgrades.

Lovesac’s frame and foundation should hold up for 10 years, but the cushions won’t come close.

Lovesac offers a 3 year warranty on its cushions. If you have above average size individuals in your family or active kids who like to jump on cushions, you may get less than 3 years comfortable use from the cushions.

Replacement cushions are available, but they are extremely expensive.

LoveSac is especially strong at Marketing. They make a very determined effort to secure positive reviews from customers who have recently received their furniture and have not yet experienced problems.

If you look at reviews from customers who have owned their LoveSacs for more than a year, the complaints overwhelm the compliments.

LoveSac salespeople make a very big deal about the “Lifetime Warranty.”

Furniture warranties are legal documents designed to protect furniture companies, not consumers. Very little is actually covered for a “lifetime.” Broad exclusion terms nullify nearly everything that most people think is covered.

The Lifetime Guarantee protects against “manufacturer defects.” But the warranty does not apply to failures stemming from use, abuse, or excessive wear.”

Unless the damage occurs during shipping, and is noticed immediately, almost 100% of future complaints will arise from one of those exceptions.

This includes worn out or uncomfortable cushions, fabric defects, frame failures and more.

When checking for customer reviews, you should ignore those on the Lovesac website. 

Lovesac has complete control over reviews on its website and can edit or delete reviews without notice.

More accurate reviews can be found on independent customer review sites. These include:

Lovesac is included in the high-end (Best) category based on its price.

There are several brands in the lower priced “Better” category that are far better in quality and should last at least twice as long.

For example, Mantle Furniture makes a 3 seat sofa with 8 way hand tied construction and 2.5 density cushions that should last 15+ years. The price is $1500 less than an equivalent Lovesac.

Other brands priced $500 – $1000 less than Lovesac (for a 3 seat sofa), that should last at least twice as long include: Medley Home, Maiden Home, Simplicity Sofas, Kincaid, King Hickory, and Omnia.

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My 45 years in the furniture industry have provided me with a detailed knowledge of furniture brands, construction, quality & value.

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4 thoughts on “Is Lovesac Good Quality? Is it Worth the High Price?”

  1. Hello Jeff,

    I asked Lovesac about the foam density of their Standard Fill cushion (for a 4 Standard Seats + 5 Standard Sides Sectional).

    A customer representative told me that the Standard is is 50% 7 Denier Fiber and 50% 15 Denier Fiber, so they failed to address my question.

    Do you know how to measure the density of denier fiber so consumers can make an apples-to-apples comparison to foam?

    Many thanks!

    Reply
    • There is no way to compare foam to fiber. They are two completely different materials.

      Foam has density and resilience (the ability to bounce back after being compressed.)
      Fiber has no measurable density or resilience.

      Although fiber is used as a wrapper around foam or in a sealed bag (often with feathers and a little bit of down) as a topper to soften the feel of the foam. Nobody would make a seat cushion using only fiber.

      One of the biggest problems with soft “cloud type” cushions, is that they have more fiber (and less foam) than other types of seat cushions.

      That causes them to collapse sooner than cushions with more foam.

      Reply
      • That’s great Jeff, thank you. I probed customer service for a more detailed answer and I received three pixelated photos of the cushion tags. There is foam inside all three, but Lovesac did not disclose any foam densities. I’ve reproduced the information on the tags below.

        STANDARD CUSHION
        Bottom Chamber 84%: Polyurethane Foam…98%; Polyester Fiber Batting…2%
        Top Chamber 16%: Polyester Fiber…100%
        Made in Vietnam

        LOVESOFT CUSHION
        Bottom Chamber 84%: Polyurethane Foam…98%; Polyester Fiber Batting…2%
        Top Chamber 16%: Polyester Fiber…100%
        Made in China

        DOWN CUSHION
        Bottom Chamber 84%: Polyurethane Foam…98%; Polyester Fiber Batting…2%
        Top Chamber 16%: Polyester Fiber…50%; Feathers and Down…50% (80% Duck Feathers, 20% Duck Down), Contents Sterilized
        Made in China

      • Normally, when generic Asian foam is specified without a number, and without saying it’s “high resiliency” or “high density”, it will be 1.8 density foam (although the quality may not be as good as U.S. made 1.8 density foams.)

        The good news is that it doesn’t say “Sponge,” which would indicate a density of 1.5 or less.

        If you go through Lovesac reviews, there are a bunch complaining that the standard cushions and down cushions are not comfortable for many people. People seem to prefer the middle Lovesoft cushion.

        If you look at the specifications for the Lovesoft and Standard cushions they appear to be identical. Actually, they’re using two different types of polyester fiber. The lovesoft has a more expensive type that is supposed to provide more “loft.”

        From a manufacturer’s perspective, the added cost of materials and labor to make these upgraded cushions is less than $10 per seat.

        Lovesac’s website charges an extra $150 per cushion. If you bought your Lovesac on sale at 25% off, there is no 25% discount for the cushion upgrades.

        Upcharges like this on optional items are extremely profitable for Lovesac.

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